About Me

I am a goal-oriented professional with experience in team support, data analysis, and performance optimization. Utilizing my proficiency in spreadsheets, front-end tools, and business intelligence solutions, I deliver actionable insights that enhance efficiency and support data-driven decisions.

Portfolio

Excel-Based Evaluation Solutions

  • Link:https://ramoncitosantiago.neocities.org/excel-based evaluation solutions/
  • Description: Developed an Excel-based evaluation system, subsequently enhancing it with VBA macros to automate key processes and increase efficiency.
  • Skills Applied: Microsoft Excel and VBA macros

    • Interactive Online Resume

  • Link:https://ramoncitosantiago.neocities.org/
  • Description: This document is a printable version of this online portfolio. To view the full interactive experience, which demonstrates my front-end development skills, please visit the link above.
  • Skills Applied: HTML, CSS, and Javascript

    • Certifications and Recognitions

    Data Analytics Level 2 - Certificate of Completion
    Excel Exam Top Performer - Certificate of Achievement
    Data Analytics Level 1 - Certificate of Completion

    Education

    Trainings & Courses

    Excel Helpline

  • Full Stack Data Analytics (ongoing)

    • Formal Education

    AMA Computer College

  • Bachelor of Science in Information Technology (Diploma)

    • Work Experience

    TTEC Holdings, Inc. | May 2009 – October 2024
    Lead Associate
  • Assigned to supervise and create processes for an escalation team.
  • Manages, collects, and optimizes team data and performance using advanced spreadsheet and front-end skills.
  • Submits weekly performance reports.
  • Provides coaching to and manages individual team members.
    • Intern Team Lead
  • Supervises an operations team.
  • Provides coaching to and manages individual team members.
    • Intern Product Trainer
  • Facilitates product training for new hire classes.
  • Facilitates up-training for existing call center agents.
    • Intern Quality Assurance Analyst
  • Evaluates customer-agent transactions and conversations.
    • Technical Support Associate
  • Responds to calls from New Zealand-based internet service provider customers regarding technical concerns.
  • Provides internet-related setup and troubleshooting via phone.
    • Convergys Corporation | March 2008 – April 2009
    Technical Support Representative
  • Responds to calls from US-based internet service provider customers regarding technical concerns.
  • Provides internet-related setup and troubleshooting via phone.
    • Teleperformance SE | July 2007 – November 2007
    Customer Service Representative
  • Responds to calls from US-based mobile service provider customers regarding billing and account management.