About Me

I am a goal-oriented professional with experience in team support, data analysis, and performance optimization. Utilizing my proficiency in spreadsheets, front-end tools, and business intelligence solutions, I deliver actionable insights that enhance efficiency and support data-driven decisions.

Portfolio

Project Description Skills Applied
InsTranSQL – Instant SQL Query Tool for Large Datasets Developed a lightweight SQL tool that runs queries on large CSV/TXT files, avoiding spreadsheet limits and complex database setups. Speeds up data processing by 95% compared to common methods. Python (Pandas, SQLite, Tkinter), SQL, JSON. HTML and CSS for the page that presents the portfolio piece.
Excel-Based Evaluation Solutions Developed an Excel-based evaluation system, subsequently enhanced with VBA macros to automate key processes that increased the efficiency of the evaluation process by around 80%. Microsoft Excel and VBA macros. HTML, CSS, JavaScript, and Google Apps Script for the page that presents the portfolio piece.
Google Sheets - Data Cleaning and Transformation Developed a Google Sheets-based data transformation workflow, automating complex data processing tasks, reducing manual effort by approximately 90%. Google Sheets. HTML and CSS for the page that presents the portfolio piece.
Interactive Online Resume This very site is my interactive online resume, presenting my professional information while demonstrating my front-end development skills. A PDF version of this resume can be downloaded at https://ramoncitosantiago.neocities.org/resume/CV 2025 - Ramoncito Santiago.pdf HTML, CSS, and JavaScript.

Work Experience

Freelance Data Management Service Provider
| October 2024 – January 2025
  • Provided ongoing post-employment services to support operational continuity for a client in the BPO sector.
    • Created data collection spreadsheets to organize and track progress that also serve as a reference for monitoring work performance.
    • Developed consolidated reporting spreadsheets to present data for decision-making and ensuring reporting accuracy.
    • Delivered metric score analyses and prepared comprehensive reports for client review and dissemination.
    • TTEC Holdings, Inc.
    | May 2009 – October 2024
    Lead Associate
  • Assigned to supervise and create processes for an escalation team.
  • Manages, collects, and optimizes team data and performance using advanced spreadsheet and front-end skills.
  • Submits weekly performance reports.
  • Provides coaching to and manages individual team members.
    • Intern Team Lead
  • Supervises an operations team.
  • Provides coaching to and manages individual team members.
    • Intern Product Trainer
  • Facilitates product training for new hire classes.
  • Facilitates up-training for existing call center agents.
    • Intern Quality Assurance Analyst
  • Evaluates customer-agent transactions and conversations.
    • Technical Support Associate
  • Responds to calls from New Zealand-based internet service provider customers regarding technical concerns.
  • Provides internet-related setup and troubleshooting via phone.
    • Convergys Corporation
    | March 2008 – April 2009
    Technical Support Representative
  • Responds to calls from US-based internet service provider customers regarding technical concerns.
  • Provides internet-related setup and troubleshooting via phone.
    • Teleperformance SE
    | July 2007 – November 2007
    Customer Service Representative
  • Responds to calls from US-based mobile service provider customers regarding billing and account management.

    • Certifications and Recognitions

    Full Stack Data Analytics - e-Diploma
    Data Analytics Level 3 - Certificate of Completion
    Data Analytics Level 2 - Certificate of Completion
    Excel Exam Top Performer - Certificate of Achievement
    Data Analytics Level 1 - Certificate of Completion

    Education

    Trainings, Courses, and Workshops

    Excel Helpline

  • Full Stack Data Analytics (e-Diploma)

    • Formal Education

    AMA Computer College

  • Bachelor of Science in Information Technology (Diploma)